Urgent emails are toxic to your organization because they make it nearly impossible for you to shut down your inbox and work on “other stuff.” One “urgent” email from the boss will convey to employees that they must be on top of their emails at all times.
Email is designed for quick, inexpensive, efficient communication, not urgent situations. Encourage your work group to call or visit in an urgent situation.
A great rule of thumb is – if you need it in less than 3 hours, pick up the phone! If you want to download some free posters to help with this, click here.
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