Forwarding Frank forwards e-mails indiscriminately, without editing, or explaining the forward.
Another practice that seems to get people’s goats is to receive a long strain of e-mail correspondence — I have seen some with more than 10 appended e-mails — with the simple statement, “see below.” How will the recipients know which part of which e-mail was important?
Frank’s Antidote: By taking just seconds to “clean up” the forwarded e-mails, and highlighting or even summarizing the most important points, you will save your readers time and confusion. Even more so, you may save yourself from unnecessary return e-mails with questions asking for clarification.
Excerpted from Inbox Detox, Acanthus Publishing, 2009
