Evan gets upset easily. When he gets upset, he bangs on his keyboard. Evan sends emails that create controversy, upset others, and tear down relationships.
Evan’s Antidote: Send informational emails, not emotional ones. If angry or upset, Evan should wait til he cools off to compose the email, or to decide if it is even necessary. If he suspects that his emotions may have tarnished the message, sleep on it.
It is really important that the sender read and reread the e-mail before sending so that misinterpretation is minimized or avoided. That’s why keeping e-mails simple and informational is a very good rule to follow.
Excerpted from Inbox Detox, Acanthus Publishing, 2009
