Do you know this e-mailer? (names have been changed to protect the guilty)
Keyboard Kim’s fingers are locked to her keyboard. That’s all she does-tap away on those keys. No talk. No phone. Just tap tap tap tap tap tap taptap tap tap tap taptaptap.
Kim’s Antidote: Kim should call or visit when discussion is needed. Many times, face-to-face or telephone discussion is much preferred over e-mail. Simply taking the initiative to meet with a person, and getting the issue resolved with dialogue will enable Kim to convey her facial expressions, body language, and feedback that can make an interaction more useful. Kim needs to remember, e-mail can never replace conversation.
