Harry loves email. It is fast, inexpensive, and he can add anyone and everyone who might have even a smidge of interest in his topic or project, and it doesn’t … Continue reading Do you know this toxic emailer? Copy Happy Harry
When deciding whether to email, call or visit, consider the overall time of all parties involved, not just the amount of time it takes you to create and send your … Continue reading Email tip: Consider the overall time for the transaction
Most email programs have a “Calendar” feature that not only allows you to schedule important meetings and due dates, but also sends you reminders and prompts about those important deadlines … Continue reading Email Best Practice: Use the calendar feature to set up appointments.
By including your contact information in every e-mail you send, you make it easy for the recipient to respond to you, whether by e-mail, telephone, or post. Most e-mail programs … Continue reading Email Best Practice: Include an auto signature
Forwarding Frank forwards e-mails indiscriminately, without editing, or explaining the forward. Another practice that seems to get people’s goats is to receive a long strain of e-mail correspondence — I … Continue reading Do you Know this Toxic Emailer: Forwarding Frank
When forwarding multiple appended e-mails, either highlight the key points to which you are referring, or delete the extraneous information. This is a very respectful action that will save the … Continue reading Email tip: Clean up forwarded e-mails.
By incorporating detail into your subject lines, you enable the recipient to more easily sort, categorize, prioritize and file your message. “Please bring the attached handout to the Tuesday, 2/10 … Continue reading Write very specific subject lines
Whether you read every single word of every e-mail you receive or not, a recent study showed that most people read only about 50% of an e-mail message. So, when … Continue reading Email Tip: Assume your readers skim.
Thelma responds to just about every email, saying merely “thank you.” Though often meant as a courtesy, several of my clients say that one of the more frustrating e-mails they … Continue reading Do you Know this Toxic Emailer: Thankful Thelma
Dilly sends an email, then calls you a few minutes later to see if you received it. Some people can’t resist calling you 10 minutes after they sent you an … Continue reading Do You Know this Toxic Emailer: Double Checking Dilly?
If you have something that requires attention, call first to notify the recipient that he or she should view his or her email, not the other way around. We’ve all … Continue reading Email Tip: Call First
