What is it with voicemail and its uncanny ability to take the most intelligent, charismatic, and business-savvy people and make them forget every principle of communication the second they hear … Continue reading Instant Irritation – Just Add Voicemail
“The reason that I didn’t get that report in on time was because my computer crashed, and I lost all of my supporting information…” “I’m sorry for being late for … Continue reading No Excuses, Sir!
It can be a real challenge to keep your staff motivated and energized. – Does your staff like coming to work? – Do they carry out their tasks enthusiastically? – … Continue reading Does Your Staff Like Coming To Work?
Sometimes “no” is better than “yes.” Why are we so afraid to tell people “no”? Do we fear disappointing them? Might they think less of us? Are we afraid to … Continue reading How to Say “No”… Nicely
A friend of mine thinks she has the best job in the World, and I can see why she loves it so much. She’s a midwife. While it’s a job … Continue reading Coaching For Life
If you want to add more energy to your organization, and get it moving faster, use deadlines! Huh? People always use deadlines. What is so great about deadlines energizing an … Continue reading Deadlines and Energy
Like day needs night, Romeo needs Juliet, and bacon needs eggs; so do leaders need followers. However, these great partnerships are examples of symbiosis, and followers needs leaders every bit … Continue reading Leading From The Front Isn’t Always Best
The value of “throwing someone under the bus.” There is none. It DOESN’T work… So why do we see this behavior happening, repeatedly, in most business and professional organizations? First … Continue reading “Under the Bus” Strategies That Work
I’ll bet you could tell me exactly when the last time someone gave you a meaningful compliment. In fact, I’ll bet you can remember exactly what the person said that … Continue reading When was the last time you got a compliment?
“I’m sorry I didn’t call, I didn’t have your number in my phone.” “I’m sorry I’m late, I got stuck in traffic and didn’t know any detours.” “I’m sorry about … Continue reading Who’s blaming whom???
Everyone likes to think they’re a good listener. Do you think you are? Why do you think that? How often when you are listening are you actively taking in what … Continue reading The Gift of Listening
