Urgent Ursula sends emails when she needs something ASAP. She expects that her subordinates have their email open and are anxiously awaiting her electronic gifts. She doesn’t consider that her employees could be trying to manage their daily plans. Sometimes Ursula almost “enjoys” the power that it represents.
Ursula’s Antidote: Never send urgent e-mails. Email was not established to be an urgent communication tool. Anything urgent or needed in less than 3 hours should be done in person or by telephone. (excerpted from Inbox Detox, Acanthus Publishing 2009)
